- Julep Maven (WA)
- Blue Bottle Coffee (CA)
- Birchbox (NY)
- e.l.f. Beauty Bundle (NJ)
I understand that many companies send subscription boxes all at once, once a month, so this is not a truly fair comparison. Also, I am sure distance makes difference, but now I am receiving boxes from east coast. I feel that some companies are more efficient. I do find it interesting that cosmetic companies respond faster than others.
My personal points deducted from the following (somehow all food related, I think):
- Love with Food - Received Email acknowledgement but no box. I am happy that you donate money to starving people, but what about your consumer starving? Still haven't received your box.
- Conscious Box - Received Email asking to rate the contents. Can't do it because I haven't received the box.
- Nibblr Box - Received postcard welcoming me to Nibblr Box, which I thought was a nice touch.... except a week later still no box.
I do think communication is important and am happy when companies reach out. However, if ill-timed, it can be very annoying. Please don't put the cart before horses. Send the box first if you want to ask for opinions. Send the product before donating money I paid to someone else. I hate to complain, but I am getting hungry and I want my company to provide good customer care, before bragging about what good it does to the world. Please think I am the world, because you don't exist without me. I think it's great you want to do good, but honestly, if I really wanted to donate I can do it my own. That's not my main purpose of subscription. Ultimately companies that care for me and deliver good products will be the ones I will keep on subscribing.
Griping aside, congratulations to the 4 companies who delivered FAST, and Happy Friday!